Disease management, pay-for-performance, outcome reporting coupled with clinical and technology trends have led to a resurgence of service line planning and management. In today’s environment, service line planning goes beyond the walls of the hospital and includes the total patient experience. Through the service line approach, hospitals can grow and maximize financially viable services while strengthening collaboration with physicians.

Service line planning results in:

• A shared vision by physicians and hospital leadership
• Defined growth opportunities
• Clinical quality, operational efficiency and patient service performance benchmarks
• Financial plan with volume goals, investment requirements and expected ROI
• Improved collaboration between hospital and physicians
• Identification of alignment opportunities

Service line planning is a collaborative process that involves:

• Interviews with administrators, physicians, service line staff and department managers
• Definition of market opportunity
• Assessment of services, operations, and service line capabilities
• Financial analysis
• Development of business and implementation plan development, including pro forma
• Re-engineering as required

Service Line Planning Results
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