Emergency departments serve as a major access point for hospital patients. It is essential that care is provided in a high quality, efficient manner. Often an operations assessment and reengineering of patient flow are needed when the ED is not meeting hospital or patient service requirements.

Emergency department reengineering can lead to improved workforce dynamics as well as measurable improvements in:

• Surgeon and patient satisfaction
• Efficiency and productivity
• Quality

• An operations assessment of all emergency department support services
• Summary report with recommendations
• Formation of work teams to address recommendations
• Work flow reengineering
• Outcomes monitoring

Emergency Department Improvement
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